Fulfillment Team Leader - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Fulfillment Team Leader on behalf of a leading health and wellness education company specializing in trauma recovery, somatic healing, and practitioner training. The company delivers high-quality self-help courses, professional certifications, and live training events to a global audience—supporting thousands of individuals and healthcare professionals on their trauma healing journey.

We’re looking for a strategic operator with outstanding project management and leadership skills to guide a high-performing team through seamless course and program delivery. This is an exciting opportunity for someone who thrives in a fast-paced, purpose-driven environment and is deeply committed to operational excellence, team leadership, and meaningful work.

Key Responsibilities

Course & Program Fulfillment

• Lead the full delivery lifecycle of live and recorded online courses and training programs
  

• Manage all digital content uploads (videos, transcripts, handouts) within tight post-event timelines
  

• Coordinate Zoom logistics: speaker prep, recordings, transcripts, breakout rooms, and moderation
  

• Ensure smooth and timely delivery across all digital platforms, including course portals and community spaces
  

Live Event & Launch Coordination

• Plan and execute launch timelines in collaboration with marketing, tech, and ops teams
  

• Prepare assets including registration pages, emails, calendars, and automated workflows
  

• Troubleshoot live events and collect feedback to drive continuous improvement
  

Student & Mentor Engagement

• Manage communications with course cohorts, including reminders, access updates, and support
  

• Provide email support with under-24-hour response times
  

• Coordinate and track mentor sessions, feedback, and related logistics
  

Certification & Community Management

• Oversee certification tracking, graduation milestones, and a professional practitioner directory
  

• Lead engagement within the online community, including office hours and Q&A sessions
  Monitor community metrics and implement retention and engagement strategies

Team Leadership & Systems Management

• Supervise a fulfillment team of project managers and assistants
  

• Run daily huddles and weekly check-ins, ensuring accountability and alignment
  

• Maintain operational tools, SOPs, calendars, and templates using Asana and other platforms
  

• Collaborate with cross-functional teams to meet project goals and deadlines
  

What Success Looks Like

• 85%+ of 90-day team goals met on time
  

• Program satisfaction scores above 80%
  

• Completion rate of 88%+ for yearlong programs
  

• Weekly operational score above 4.5 (on-time sessions, accurate emails, etc.)
  

• Refund rate below 5%, and community membership retention rate above 90%
  

Why Join This Mission-Driven Team?

This organization is on a mission to transform the way trauma is addressed—bridging the gap between traditional psychology, functional medicine, and somatic healing. You'll be part of a team that prioritizes:

• Excellence – Holding the highest standard for energy, focus, and output
  

• Integrity – Doing the right thing, always
  

• Teamwork – Collaborating with transparency and trust
  

• Personal Development – Actively growing both personally and professionally
  

Requirements

• Bachelor’s degree in business, education, instructional design, or related field
  

• 3–5+ years of experience in team and project management, ideally in online education or wellness sectors
  

• Proficient in Kajabi, Zoom, Asana, Slack, Otter.ai, and Mighty Networks
  

• Strong organizational and communication skills with a focus on systems thinking
  

• Comfortable balancing front-facing student support with backend operations
  

• Experience managing multiple projects under tight deadlines
  

• Deep familiarity with trauma-informed education or wellness programs is a plus
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.