Offer summary

Qualifications:

High school diploma or equivalent; additional education in a technical field is a plus., Minimum of 1 year experience in a technical support or service role., Basic computer skills and familiarity with industry-specific software/tools., Excellent verbal and written communication skills..

Key responsibilities:

Serve as the first point of contact for customers seeking technical assistance.

Address basic technical issues and provide troubleshooting guidance.

Support, install, maintain, and document PC hardware and software applications.

Work closely with team members and end users to provide technical support and problem resolution.

Job description

Position Summary	As a Tier 1 CSR, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance
Specific Responsibilities	The Technical Support Specialist is responsible for day-to-day technical tasks via the Client's IT Ticketing system, relating to supporting, installing, maintaining, troubleshooting, and documenting PC hardware, operating systems, software applications, printers, peripherals, and phones for the entire organization. This position can be an entry level but would prefer a min of 2 years desktop support experience. This position may also include low level network, systems, and application administration functions. The position will be remotely based supporting our locations across the U.S. This position will work closely with other team members, end users and hospitality guests to provide technical support, problem resolution and training in person, via telephone or at remote locations. Due to this, CSRs will need to be proficient and comfortable working in a “hands-on”, guest-facing capacity in a help desk environment where customer service, thoroughness and excellent communication skills are essential to success. Duties are performed at the direction of and under the supervision of the IT Help Desk Manager and occasionally senior staff members. Some afterhours/weekend support can be expected. Perform other duties as assigned.
Required Soft Skills	Proactive approach Empathetic individuals Problem-solving skills Organizational skills Multitasking
Required Hard Skills	Basic computer skills Excellent verbal and/or written communication skills Basic knowledge of industry-specific software/tools Familiarity with company-specific software/tools Ability to convey technical information clearly
Required Education	High school diploma or equivalent; additional education in a technical field is a plus.
Required Certification	Not mandatory Certifications in relevant technologies or products are a plus
Required Work Experience	1+ year of experience in a technical support or service role
Required Technical Skills	Experience working with CRM, any ticket system is preferred Basic troubleshooting skills