Offer summary

Qualifications:

Proven experience in a service desk or technical support role., Strong knowledge of IT systems and troubleshooting techniques., Excellent communication and customer service skills., Relevant certifications in IT support or related fields are a plus..

Key responsibilities:

Provide first-line support to users via phone, email, and chat.

Diagnose and resolve technical issues in a timely manner.

Document and track support requests using ticketing systems.

Collaborate with other IT teams to escalate and resolve complex issues.

Blue Shield of California strives to create a healthcare system worthy of its family and friends that is sustainably affordable. The health plan is a tax paying, nonprofit, independent member of the Blue Shield Association with nearly 6 million members, over 7,500 employees and more than $25 billion in annual revenue. Founded in 1939 in San Francisco and now headquartered in Oakland, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare healthcare service plans in California. The company has contributed more than $60 million to Blue Shield of California Foundation in the last three years to have an impact on California communities. For more news about Blue Shield of California, please visit news.blueshieldca.com.

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