HRSS Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a HRSS Specialist really do? Think of yourself as an employee advocate for our employees, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on, now we need your full concentration because it’s time to imagine what it’s like being a HRSS Specialist. 

What does an HRSS Specialist do? 

• Provide consultative HR General, HR Benefits, Payroll, and Timekeeping support to TaskUs employees globally. On a daily basis, the successful candidate will work on tickets, primarily handling general inquiries, service requests, and incident reports raised by employees.

• Responsible for forging good employer-employee relationships and establishing the culture brand.

• Responsible as well in liaising with other Support units or 3rd party vendors to provide the necessary support for the teammate.

• Identify gaps in processes / policies and work within the team in making sure these are addressed/corrected.

• Responsible for writing internal process documents and knowledge-based articles for the assigned geography. 

• Occasionally, partakes in automation and process optimization special projects. 

Do you have what it takes to become an HRSS Specialist ?

• Bachelor's/College Degree with at least 1-2 years of relevant experience with general knowledge on global labor standards, statutory benefits, payroll, timekeeping, and other HR processes. 

• Superior oral and written communication skills in both English and Arabic, with the ability to effectively convey information across various units of the company.

• Strong understanding of various HR functions such as Compensation, Employee Relations, Benefits, Payroll, Timekeeping, HR General, and etc.

• Outstanding attention to detail, strong probing skills, and excellent analytical and organizational abilities are necessary to operate effectively.

• Good problem-solving and critical thinking skills, with a focus on issue resolution and customer satisfaction.

• Willingness to learn and be cross-trained to handle other People Care Desk geographies. 

• Relevant experience in customer service, project management, quality management, and operations management is an advantage. 

• Is flexible and can quickly adjust to frequent process and information changes.

• Proficient in MS Office Applications and/or Google Suite.

• Familiarity with tools, such as: Sales Force, Service Now, IEX, and Workday is an advantage.

• Amenable to work on shifting schedules, during weekends and local holidays. Willing to render overtime if necessary to meet the team’s operational needs.  

• Can type at least 40 WPM and is tech-savvy. 

• Amenable to work from home, with a stable internet connection of at least 50 Mbps.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.