Lead Account Installation Coordinator

Company :

Job Description : 

JOB SUMMARY

This job, under general supervision, provides direction to all levels of Account Installation Coordinator positions along with internal sales staff on how to perform system transactions and complete sales forms in support of installation of new groups and maintenance of existing groups.  The incumbent manages inventory levels to meet turnaround goals, identifies and resolves account load errors, and audits staff work.

ESSENTIAL RESPONSIBILITIES

• Use knowledge of account structure, insurance products, and state regulations to advise other Account Installation Coordinator staff on how to appropriately complete account set up and perform maintenance transactions.  Additionally, assist sales, sales support and small business sales on completing account installation forms for both new and existing business.  
• Research account structure, benefits, rates, capitation, id card, billing, financial policy, enrollment, and claims information to identify and resolve account load errors. 
• Use Daily Inventory Reports to identify new account or maintenance activity that is aging and work with Account Installation Coordinator to resolve outstanding issues to ensure turnaround goals are met.  Reassign work as necessary due to staff call offs.
• Conduct training to Account Installation Coordinators and Sales, Sales Support and Small Business Sales staff on system transactions, account structure, insurance products, state regulations and sales forms for new account installation and existing account maintenance.
• Perform audits of staff work
• Select relevant accounts and prepare documentation to support state regulatory agency audits
• Other duties as assigned.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 7 - 10 years of related, progressive experience

Preferred

• None

LICENSE AND CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Organizational skills
• Communication Skills
• Written Communications
• Team Leadership

Language (Other than English)

None 

Travel Required

0% to 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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