Offer summary

Qualifications:

Fluent in Spanish and English, both written and spoken., Service-minded with a positive attitude and good judgment., Comfortable using a computer to check data for accuracy., Prior work experience is preferred but not essential..

Key responsibilities:

Assist customers via chat and email, addressing their questions and issues.

Collaborate with other departments to confirm information and resolve queries.

Work remotely in shifts, including afternoon and night hours.

Take initiative to improve the customer experience and contribute ideas.

Job description

The Job in a Nutshell

Coolbet is looking for positive, service-minded Customer Support Specialists to assist our awesome customers across Mexico, Chile, Peru, Ecuador, Europe, and Canada. As the first point of contact, you’ll be the friendly face of Coolbet - answering questions, solving issues, and making sure our customers feel heard and valued. You’ll handle communications via chat and email, using good judgment and a human touch. You'll also work closely with other departments, confirming information and solving queries with data from multiple sources. At Coolbet, there’s plenty of room to take initiative, learn by doing, and help shape the customer experience. Ready to make a difference? Join us!

A Sneak Peek into Your Role

Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
You’ll work remotely in shifts, with two weekends off per month. Your schedule will include a mix of 8, 9, and 10-hour shifts, covering both afternoon and night shifts. Weekly working hours will be adjusted based on the shift pattern for the week.

You’re good at

You are excellent in Spanish and English, both written and spoken.
You are service-minded and have a positive attitude. We like to laugh and have fun, so be ready for it!
Comfortable behind the keyboard, checking different points of data for accuracy.
Interested in making your ideas count and your voice being heard.
Prior work experience is not essential but preferred. You will see the difference with your other work experiences right away, just wait and see. You'll love it!
You are located in Mexico City.

Our Benefits, Your Happiness

Enjoy generous vacation time 🌴 totaling 21 days (15 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth👨‍🎓.
Enjoy working remotely 🏡 with all your essentials covered for a seamless setup so you can focus on what matters most.
Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.🌎
...plus, if you're not already a pro, we'll teach you how to play poker!♣

📌Enjoy all the legally required benefits that come bundled with your employment contract! These perks are designed to ensure you're well taken care of and provided for. So, sit back, relax, and let the benefits roll in, making your work experience even more enjoyable!

Recruitment flow

Interview - Language test - Background check - Offer
Start date: ASAP
Recruiting from Mexico City
Applications are open until we find the one - take the leap and apply now!
In order to apply please add your CV and cover letter in English.

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you are!

Location

Mexico City, Mexico

Coolbet is an award-winning sportsbook, online casino, and poker provider with a presence in 10 countries on 3 continents holding 5 gaming licenses. Together with GAN Limited, the company is set forth to become a dominant supplier in the USA markets. Our office is located in the center of Tallinn, Estonia, with approximately 400 employees from more than 50 countries. Coolbet's goal is to deliver the best gaming solutions possible by continuously focusing on product development and innovation while creating a new industry standard for responsible gaming. Find out more about Coolbet!

Required profile