Offer summary

Qualifications:

High School Diploma or equivalent required; college degree preferred., 2-3 years of experience in social media community management and customer service., Familiarity with social media management software and customer service tools is essential., Strong problem-solving, communication, and customer-oriented skills are necessary..

Key responsibilities:

Respond to customer inquiries through direct messages and social media comments.

Troubleshoot and resolve complex customer issues related to shipping, products, and payments.

Provide personalized product recommendations based on customer needs.

Collaborate with other representatives to mentor and guide team members.

Job description

About Us

KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

KITSCH is committed to creating high quality products that are effortless, elevated and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials.

We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget.

About the Role

KITSCH is currently looking for two motivated and experienced Social Media Customer Service Representative to join our growing Customer Support Team. He/she will be responsible for responding to Customer comments and messages, providing personalized product recommendations, and helping customers with their unique questions.

What will be your responsibilities?

Respond to and resolve Customer outreach through Direct Messages and Social Media comments on Facebook, Instagram, TikTok and other Social Media Channels.
Troubleshoot and resolve complex Customer issues, including but not limited to Shipping Delays, Product Defects, Missing Packages, and Payment Issues.
Provide personalized Product recommendations based on Customer needs and preferences.
Escalate unresolved issues to the appropriate Departments and follow up until resolution.
Work closely with other Social Media Representatives and Customer Service Representatives to provide Mentorship and Guidance.
Maintain in-depth knowledge of our Product Offerings, Promotions, and Policies.

What are we looking for in you?

Education
- High-School Diploma or equivalent
- Preferred: College Degree
Experience
- 2-3 years of Social Media Community Management
- 2-3 years of experience in Customer Service
- Background: Beauty or Retail Industry (Preferred)
Required Skills
- Track-Record of Resolving Complex Customer Issues
- Social Media Management Software (Emplifi, Agorapulse, Hootsuite…)
- Customer Service Software & Tools
Desired Skills
- Shopify & Connected Apps
Soft Skills
- Empathy
- Problem-Solving Skills
- Customer-Oriented Skills
- Communication Skills

About the Offer

Headcount: 2
Location: Philippines
Full-Time Contract
Remote Job
A dynamic team
An open mind for new ideas
Growth… growth and some more growth!

Do you want to be part of our team? We look forward to your application!

*KITSCH LLC is an equal opportunity employer. We are committed to work in an environment that supports, inspires, and respects all individuals and recruits on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

Required profile