Out of Hours Customer Care Advisor

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

This is a fix-term 1-year contract. 35 hours weekly.

Working hours:

#Wednesday to Sunday 5pm to 1am

or

#Saturday and Sunday 12pm to 8pm and Monday to Wednesday 5pm to 1am

Description

For a career path that is both challenging and rewarding, join Sedgwick`s talented 24/7 cover team and join our 33,000 colleagues in providing a first-class global service, 24 hours a day, 7 days per week

As a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services Sedgwick in Ireland is now seeking to expand this service, capitalise on the global market and operate a unique business platform that offers consistent, non-stop service delivery for our clients.

We are seeking a fully remote diligent, enthusiastic and motivated Support Agent, looking for opportunities to work across weekend shifts, who will be key driving the cover to success.

Successful candidates will be able to demonstrate their capabilities in operating on multiple lines of business including Calls, Claims, Customer Service and additional TPA services as required.

Key roles

• Provide quality Customer Service to our customers on multiple lines of business responding to telephone calls, emails and other contact methods to resolve Customer Service queries and incidents and to document, track and monitor issues ensuring a timely resolution.

Specific responsibilities

• Take inbound calls from potential new clients and existing clients

• Take inbound First Notification Of Loss calls from clients in relation to their claim of their existing policy. Property and Motor.

• Responsibility for performing tasks in a manner which complies with company policy and the Central Bank of Ireland.

• Work within a team to meet and exceed team targets

• Provide status and follow-up information to internal or external customers.

• Escalate calls to the appropriate departments.

• Document customer issues in call tracking system timely and accurately

• Assist in real-time in the resolution of support issues to bring about high levels of satisfaction.

• Perform other admin duties as assigned

Qualifications/skills

• Accredited Insurance APA/CIP qualifications desirable

• A Degree from an accredited college or university preferred but not essential

• Strong computer knowledge including, but not limited to, Windows OS, Microsoft Outlook and Microsoft Office

• Strong oral, written and business communication skills

• Analytical, interpretive, and decision-making skills

• Strong organisational skills

Experience/Personal Attributes

• Customer service experience desired

• High levels of motivation and enthusiasm

• Capable of working well in a team environment

• Excellent attention to detail

• Willing to contribute to the overall improvement and success of the business and working practices

• A positive attitude, co-operative, willing to comply with company policies and procedures and work constructively with colleagues

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.