Offer summary

Qualifications:

Bachelor’s Degree or equivalent work experience required., Minimum of 3 years relevant experience in business analysis or a related field., Experience in the insurance industry is mandatory., Strong analytical skills and ability to communicate effectively with stakeholders..

Key responsibilities:

Conduct ongoing analysis of business processes for continuous improvement.

Gather and analyze information to understand business needs and make recommendations.

Create and update documentation for new and changing processes and systems.

Provide pre- and post-implementation support to users and deliver functional requirements.

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

Independence Pet Group (IPG) is seeking a Business Analyst to work closely with stakeholders and end-users to establish and implement new processes, process changes, and/or updates to meet specific business requirements.

Job Location: Remote

Main Responsibilities:

Conducts ongoing analysis of business processes and makes recommendations for continuous improvement.
Gathers and analyzes key information for business owners to thoroughly understand and makes recommendations for new and changing business needs
Focuses on business processes and works to align with organizational goals.
Identifies, defines, produces, and/or updates documentation for new and/or changing processes, systems, and/or programs.
Applies information systems development, implementation, and/or operation control concepts in a wide variety of technology settings.
Ensures all bugs, changes, and features are properly submitted, updated, and/or assigned.
May create end-user documentation.
Provides pre- and post-implementation support to internal and external users.
Creates and/or delivers functional/business requirements, documentation
Performs other duties and responsibilities as assigned.
Present ROI analysis

Basic Qualifications:

Experience: 3 years’ relevant experience
Education: Bachelor’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)
Develop specifications plans, communications, procedures, and/or training for business end-users
Serves as the liaison between business owners, end-users, software development teams, and/or key stakeholders to develop new and enhanced functionality and processes
Insurance background required

Accountability/Complexity:

May manage projects requiring the responsibility of delegating work and reviewing resulting work product
May be responsible for providing guidance, coaching, and training to other employees within job area
May function as team leader and assistant to the supervisor/manager

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: