Offer summary

Qualifications:

Minimum of 2 years of sales and/or customer service experience required., Proven track record of meeting or exceeding goals and quotas., Strong phone presence with experience in making numerous calls daily., Excellent verbal and written communication skills are essential..

Key responsibilities:

Manage an assigned portfolio of merchants and build strong relationships.

Track trends within the portfolio to prioritize calls effectively.

Train new merchants on Snap's system and benefits to enhance their business.

Reactivate dormant merchants by addressing concerns and providing necessary support.

Job description

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description

Inside Client Success Manager- Dark Doors

Company Overview:

Snap Finance harnesses the power of data to empower consumers of all credit types to get what they need. Launched in 2012, Snap’s technology brings together more than a decade of data, machine learning, and nontraditional risk variables to create a proprietary decision-making platform that looks at each customer through a more holistic, human lens. Snap’s flexible solutions are changing the face and pace of consumer retail finance. Snap has a strong supportive culture and is dedicated to its customers, merchant partners, and team members. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Position Overview:

We are seeking a self-motivated, customer-facing professional to work with an assigned portfolio of merchants as a Client Success Manager on our Inside Sales team.

Responsibilities:

Working well in a fast-paced, flexible environment.

Implementing good organizational techniques to manage your time and your assigned portfolio.

Employing outstanding relationship-building skills to boost the loyalty and productivity of the merchants within your portfolio.

Tracking and identifying trends within your portfolio to appropriately plan and prioritize your calls on a daily, weekly, and monthly basis.

Displaying integrity and responsiveness when contacting merchants to create trust and build rapport.

Training new merchants on the benefits of using Snap and how to most effectively use our system to grow their business.

Providing ongoing maintenance and relationship building for merchant accounts.

Actively seeking to contact and reactivate dormant merchants within your portfolio by building rapport, answering questions, resolving concerns, and supplying any needed training and marketing materials.

Requirements:

• Min of 2 years of previous sales and/or customer service experience

• Scheduling flexibility

• Proven track record of overachieving goals and quotas

• Strong phone presence and experience making dozens of calls per day

• Excellent verbal and written communication skills

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless

More…

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Learn more by visiting our website at www.snapfinance.com

California Residents, please review our California Consumer Privacy Act Notice at

https://snapfinance.com/ccpa-notice

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California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice

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