Special Ops Client Specialist

Position Overview:

Collect information and medical documentation to setup new customers of 180 Medical. To provide service support, through inbound and outbound calls, for the Account Management teams for new and existing customers of 180 Medical receiving specialized supplies. Coordinate with manufacturer(s) service information to provide select items as requested by facility and/or customer.

Key Responsibilities:

• Contact customers to set up medical supply orders and follow-up as necessary to maintain seamless service of supplies and world-class service
• Perform follow up phone calls to customers after an initial shipment is delivered
• Handle inbound and outbound phone calls from customers regarding orders & service issues
• Make appropriately detailed notations in Medtrack2, a proprietary database system, as well as provide necessary communication to Teams and Sales regarding customer account status
• Place orders, make changes or adjustments to upcoming orders in Medtrack2 as needed to support customer supply needs
• Request and follow-up on necessary documentation from Teams or Facilities as required by a customer’s insurance through scanning, faxing or utilization of other electronic communication methods
• Verify customer accounts are complete and all necessary documentation is in place to ensure a 180 Medical adheres to all compliance guidelines
• Monitor and respond promptly to email communication with customers, sales reps, and others within the company
• Support Team Supervisor on special projects
• All other duties as assigned

Qualifications/Education:

• Must have a high school diploma; college degree preferred, not required.
• Six months to one-year related customer service experience and/or training; or equivalent combination of education and experience.
• Typing: 35-40 wpm with 40 (adjusted) highly recommended
• Effective written and verbal communication skills with attention to detail
• Ability to reason, problem solve and think outside the box
• Clear reasoning on prioritizing multiple tasks and satisfactory organizational skills
• Flexible and adaptable to change in environment and industry
• Work with integrity, upholding organizational values and Code of Ethics
• Meet productivity standards and complete work in a timely manner
• Sales experience preferred
• Proficient in Microsoft Office programs
• Collaborate well with others while being relied upon to work independently with applicable direction

Dimensions:

Physical Demands

• Regularly required to sit, stand, walk, and occasionally bend and move about the facility when in-office.
• Infrequent light physical effort required.
• Occasional lifting up to 10 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Working Conditions

• Work performed in an office environment,

Special Factors

• This role can be performed remotely.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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