Offer summary

Qualifications:

Bachelor's degree in a relevant field such as Quality Assurance or Business Administration., Strong analytical skills and attention to detail., Experience in call monitoring and quality assessment., Proficiency in data analysis tools and reporting software..

Key responsibilities:

Monitor and evaluate call quality to ensure compliance with company standards.

Prepare detailed reports on call performance and quality metrics.

Provide feedback and coaching to team members based on call evaluations.

Collaborate with management to implement quality improvement initiatives.

Somos MEGALINEA S.A., un grupo humano calificado que brinda soluciones especializadas de alta calidad en Recuperación de Cartera, Contact Center, Talento Humano y Procesos Operativos principalmente.

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