Strong technical knowledge in IT support and troubleshooting., Excellent communication skills to assist users effectively., Ability to work in a team and manage time efficiently., Relevant certifications or experience in IT support is preferred..
Key responsibilities:
Provide technical support to users via phone, email, or in-person.
Diagnose and resolve hardware and software issues promptly.
Maintain documentation of support requests and resolutions.
Collaborate with team members to improve support processes.
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