Offer summary

Qualifications:

2-3 years of experience as a Customer Success Manager in B2B SaaS, particularly in display and video., Strong technical problem-solving skills and ability to self-learn., Excellent written and verbal communication skills, with a focus on data-driven insights., Proficiency in Excel and ability to work independently and collaboratively..

Key responsibilities:

Manage relationships with Minute Media's premium and strategic SSP publishers.

Understand client objectives and KPIs to identify growth opportunities.

Monitor metrics and proactively improve results.

Collaborate with internal teams to address client feedback and enhance product offerings.

Job description

Description

Minute Media is a global sports & entertainment media and technology company with all technological needs developed in-house, end-to-end, within a dynamic, big-data environment. Minute Media’s platform serves as the company's backbone, powering its content and enabling the growth of other leading digital media brands. Our owned and operated destinations include The Players’ Tribune, 90min, Sports Illustrated, Mental Floss, and FanSided. For more information, visit www.MinuteMedia.com.

Minute Media is actively hiring a Publisher Account Manager to drive growth and success of its strategic publishers using the Minute Media SSP. While performing the role, the Account Manager will take full ownership of the customer relationship and collaborate with internal teams for ongoing optimizations.

Responsibilities

Account management of Minute Media's premium and strategic SSP Publishers;
Understand client strategic objectives & KPIs in order to be able to intelligently identify opportunities and effectively upsell and grow the partnership;
Monitor and analyze metrics and proactively take initiative to improve results;
Become a trusted advisor and single point of contact to the clients;
Work closely with the different teams to solve issues, convey clients' feedback and general product improvements.

Requirements

What You Have:

Proven 2-3 years of working experience as a Customer Success Manager in global B2B-focused SaaS (specifically in the display and video space)
Strong technical problem-solving and self-learning skills
Excellent written, verbal, and presentation skills, with the ability to convey data-driven insights
Excellent English-speaking and writing skills
Proficiency in Excel
Ability to work on your own as well as a part of a team
The position will sometimes require availability during weekends and after business hours.

Required profile