Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in system support and troubleshooting., Strong knowledge of operating systems and network configurations., Excellent communication and problem-solving skills..

Key responsibilities:

Provide technical support for system issues and user inquiries.

Monitor system performance and implement necessary updates.

Collaborate with cross-functional teams to enhance system functionality.

Document support processes and maintain user guides.

Setel Ventures Sdn. Bhd. SSM: 201901000991 (1310317-A) Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fuelling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants. Mobility is defined as the ability to move, be it physically or circumstantially. At Setel, we envision the Future of Mobility as the simplification of moving from one place to another through technological advancement. Our Milestones - Enrich the convenience of purchasing at PETRONAS stations by seamlessly integrating both payments & the Mesra loyalty programme. - Enable one-tap fuelling from the petrol pump, cashless payments at PETRONAS Kedai Mesra, and store-to-vehicle shopping with the Deliver2Me feature to improve customer purchasing experience. - Pioneered the industry’s first cardless fleet fuelling solution for PETRONAS SmartPay. - Introduce mobility features such as parking payment, road tax renewal, vehicle takaful and insurance renewal, and auto assistance - all powered by Setel’s e-Wallet. More partners and features will be added to grow the mobility ecosystem. - Gradually expanding the presence of Setel payment availability to physical and online stores nationwide. - Extend the mobile platform to PETRONAS Shop, an eCommerce site that offers authentic PETRONAS products such as merchandise, lubricants, vouchers and more. - Incorporate the ‘One-click checkout’ feature that allows customers to complete transactions faster as shipping and payment details are obtained directly from their Setel account. - Pilot used cooking oil recycling feature to contribute towards securing feedstock for green fuel.

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