Bachelor's degree in Marketing, Business Administration, or related field., Proven experience in CRM software and data analysis., Strong communication and interpersonal skills., Ability to manage multiple projects and meet deadlines..
Key responsibilities:
Develop and implement CRM strategies to enhance customer engagement.
Analyze customer data to identify trends and opportunities.
Collaborate with sales and marketing teams to optimize campaigns.
Prepare reports on CRM performance and present findings to management.
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Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.