Offer summary

Qualifications:

Bachelor's or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field., 3+ years in instructional design and e-learning development., Strong knowledge of instructional design principles and adult learning theory., Experience with learning management systems (LMS) and content management systems (CMS)..

Key responsibilities:

Collaborate with CX stakeholders to conduct needs assessments and identify learning objectives.

Design and develop a variety of instructional materials, including digital learning resources and presentations.

Conduct learning evaluations to measure the effectiveness of learning interventions.

Continuously improve instructional materials based on feedback and data analysis.

Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

As an Instructional Designer at Roadie, you will be responsible for developing engaging, interactive, and effective learning materials and resources tailored to the unique needs of our Customer Experience team. You will collaborate closely with cross-functional teams, including product managers, content creators, and subject matter experts, to design and deliver high-quality training programs and resources that empower our remote workforce to succeed.

What You’ll Do

Collaborate with CX stakeholders to conduct needs assessments, identify learning objectives, and appropriate learning strategies for the CX team
Design, develop, and implement a variety of instructional materials, including digital learning materials, presentations, tutorials, videos, job aids, and other resources, using instructional design principles and best practices
Create interactive and engaging learning experiences that cater to diverse learning styles and preferences
Conduct learning evaluations to measure the effectiveness and impact of learning interventions, from reaction through results
Continuously iterate and improve upon instructional materials based on content feedback from facilitators, learnings and need analysis data
Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative learning solutions
Collaborate with external vendors and partners as needed to augment in-house expertise and resources
Provide guidance and support to internal teams and stakeholders on instructional design principles and best practices

What You Bring

Bachelor's or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field
3+ years in instructional design and e-learning development
Strong knowledge of instructional design principles, adult learning theory, learning evaluation and instructional technology tools and platforms
Experience with learning management systems (LMS) and content management systems (CMS)
Experience using Articulate Storyline, Rise, and Reach preferred
Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
Strong analytical skills, using data to inform the learning strategy and execution
Creative problem-solving skills and a passion for designing innovative learning solutions
A bias for action, thriving in a fast-paced, agile environment

Why Roadie?

Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Flexible work schedule with unlimited PTO
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done

Required profile