Offer summary

Qualifications:

High school diploma required., 1-2 years of related customer service experience., Strong written and verbal communication skills., Ability to learn new computer system applications..

Key responsibilities:

Schedule notaries for in-person mobile signing appointments and manage communication between parties.

Resolve common issues during transactions and escalate when necessary.

Perform quality control activities to ensure all signings meet expected standards.

Provide white-glove customer service using the order management dashboard.

Job description

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
Resolves common issues that occur during the duration of a transaction and escalates when necessary
Uses independent thinking skills while reviewing orders to help prevent work-stopping problems
Provides white-glove customer service to our customers using our order management dashboard
Makes outbound phone calls when time sensitive situations arise
Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate
Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them
Provides helpful feedback regarding our product and processes
Completes special projects as requested by their supervisor

Behaviors/Attributes for ADA and employee relations purposes:

Maintains regular and punctual attendance
Works overtime as assigned
Works cooperatively with others
Works in a remote (quiet environment)
Has a functioning high-speed internet connection
Complies with all company policies and procedures
Shows up to meetings on time, ready to listen & participate
Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

High school diploma required
A minimum of 1-2 years of related customer service experience
Strong written and verbal communication skills
Ability to learn new computer system applications

Knowledge/Skills/Competencies:

Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
Positive with a natural drive to help people, must be customer service oriented
Curious and has a learning mindset; eager for feedback
Ability to multitask, stay focused and self-manage in a fast paced environment

This is a remote role, please take note the working hours will be one of the following:

10:00a - 6:30p MST Tuesday - Friday and 8:30a - 5:00 MST on Saturday
1:30a - 10:00p MST Monday - Friday

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $23.74 per hour. For all other locations, the target starting hourly rate is $20.77 per hour. Individual pay is based on the successful candidate’s experience and qualifications.

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.

Our benefits include (but are not limited to):

Excellent health, dental, and vision benefits
401(k) with up to 4% company match
16 weeks paid parental leave (regardless of gender)
Flexible time off policy
Flexible spending account for healthcare and dependent care
Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)

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