Offer summary

Qualifications:

Proven experience in technical support or a related IT role., Strong understanding of computer systems, hardware, and software applications., Excellent verbal and written communication skills., Experience with remote support tools and ticketing systems..

Key responsibilities:

Handle customer service calls, addressing inquiries and resolving issues.

Manage collections processes and follow up on outstanding payments.

Prepare and deliver accurate quotes to clients.

Maintain organized documentation related to customer interactions and procurement activities.

Job description

Location: Remote (Work from Home)

Schedule: 40 hours per week, with potential for overtime

Compensation: $6 - $9 per hour (USD)

VirtueStaff is seeking a knowledgeable and dedicated Remote Technical Support Specialist to join our talented team. In this role, you will provide exceptional technical assistance to our clients, troubleshooting a variety of hardware and software issues while ensuring optimal user experience. Your expertise will contribute significantly to maintaining client satisfaction and enhancing the overall efficiency of our services.

Responsibilities

Professionally handle customer service calls, addressing inquiries and resolving issues while maintaining positive client relationships.
Manage collections processes, diligently following up on outstanding payments and maintaining accurate financial records.
Prepare and deliver timely and accurate quotes to clients, ensuring all necessary details are included.
Conduct thorough procurement research to gather information on vendors and pricing for informed purchasing decisions.
Maintain well-organized documentation related to customer interactions, collections, quotes, and procurement activities.
Manage schedules and coordinate appointments and meetings efficiently.
Provide administrative support by managing data entry, filing, and other office-related tasks to ensure smooth operations.

Requirements

Proven experience in technical support or a related IT role.
Strong understanding of computer systems, hardware, and software applications.
Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage time efficiently in a remote setting.
Detail-oriented and capable of documenting processes and solutions accurately.
Exceptional organizational skills with strong attention to detail and the ability to prioritize tasks effectively.
Comfortable and proficient in working with numbers and performing basic calculations.
Excellent verbal communication skills with a clear and professional speaking manner.

Benefits