Offer summary

Qualifications:

1–2+ years in customer service, administration, reception, or scheduling., Experience in trade services (air conditioning, plumbing, electrical) is a plus., Strong verbal and written English communication skills., Tech-savvy with experience in job management platforms like ServiceM8 or Service Titan..

Key responsibilities:

Answer inbound calls, emails, and online enquiries promptly and professionally.

Confirm bookings and manage general enquiries while handling 50+ calls per day.

Educate customers about services, promotions, and membership plans.

Maintain accurate data entry and collaborate with technicians and sales teams to ensure service flow.

Job description

Our client is an Australian residential services provider that specialises in air conditioning, plumbing, electrical, and hot water solutions.

Known for their customer-first approach and strong team culture, they’re seeking a Customer Service Representative to support their growing operations.

Job Responsibilities:

Answer inbound calls, emails, and online enquiries promptly and professionally.
Confirm bookings, follow up after services, and manage general enquiries.
Handle 50+ calls per day, plus outbound follow-ups and confirmations.
Educate customers about services, promotions, and membership plans.
Follow standard operating procedures and use approved communication scripts.
Maintain accurate data entry and job notes in job management systems.
Work closely with technicians, sales teams, and office staff to ensure service flow.
Support quoting, invoicing, and payment processing where required.

Requirements

1–2+ years in customer service, administration, reception, or scheduling.
Experience in trade services (air conditioning, plumbing, electrical) is a big plus.
Strong verbal and written English communication.
Friendly and professional phone manner with minimal accent preferred.
Confident handling high-volume calls and multi-tasking under pressure.
Tech-savvy with experience in ServiceM8, Service Titan, or similar platforms.
Excellent attention to detail, time management, and follow-through.
Adaptable and eager to learn new systems and SOPs

Benefits