Offer summary

Qualifications:

Strong customer service skills with experience in a similar role., Knowledge of print production processes and design software., Ability to manage multiple tasks and prioritize effectively., Excellent communication skills, both written and verbal..

Key responsibilities:

Engage with customers to gather information for print product customization.

Prepare and ensure digital files meet production specifications for various print products.

Manage customer-requested design revisions and finalize files for printing.

Address customer inquiries and support designers via email and phone.

Job description

DES25348

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client:

The client is an online design platform that helps entrepreneurs and businesses create logos, websites, business cards, social media and other designs. If you're excited by a fun, dynamic, high-performance work environment, this is a unique development opportunity to work in a fully remote-based position and enjoy great perks and fantastic colleagues.

About the Role:

As a Customer Support Specialist (Print Services) , you will be instrumental in ensuring the seamless processing and ultimate satisfaction of our global customer base's print orders. You will serve as a key point of contact, guiding customers through the order fulfillment process, from initial design review and customization to final production and delivery. This role offers a dynamic opportunity to blend your customer service acumen with your pre-press or design knowledge to deliver exceptional experiences within our growing print services.

What you’ll do:

Proactively engage with customers who have ordered printing services to gather all necessary information for product customization.
Prepare digital files for a diverse range of print products, including business cards, mugs, caps, flyers, and stickers, ensuring they meet production specifications.
Efficiently manage and implement customer-requested revisions to designs, prioritizing customer satisfaction before finalizing and sending files to print.
Accurately set up printing parameters and coordinate appropriate shipping methods based on customer requirements.
As needed, address inbound inquiries via email and phone from customers regarding our general products and services.
Provide support via email and phone to designers who require assistance.
Actively participate in sales efforts to identify opportunities for upselling or cross-selling additional products and services to our printing customers.
Contribute to the ongoing improvement of the client’s offerings by identifying and communicating valuable customer feedback and potential enhancements.

Required profile