Offer summary

Qualifications:

Proficiency in Zendesk administration and management., Experience with AI integrations and workflow optimization., Strong analytical skills to enhance customer support operations., Ability to collaborate effectively with cross-functional teams..

Key responsibilities:

Manage and optimize Zendesk workflows and queue management.

Implement and oversee AI integrations within the Zendesk platform.

Collaborate with various teams to improve customer support processes.

Monitor and analyze customer support metrics to drive improvements.

Job description

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Customer Care @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Zendesk Admin & AI Specialist, a position focused on Zendesk and to efficiently manage and optimize Zendesk workflows, queue management, and AI integrations while collaborating with cross-functional teams to enhance customer support operations.

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