Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in technical support or IT helpdesk roles., Strong problem-solving skills and attention to detail., Excellent communication and interpersonal skills..

Key responsibilities:

Provide technical support to clients via phone, email, and chat.

Diagnose and resolve technical issues related to software and hardware.

Document support interactions and maintain accurate records.

Collaborate with other teams to improve support processes and customer satisfaction.

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally and internationally. PHI was distinguished as one of the top 50 “Best Non-profit Organizations to Work For” by the Non-Profit Times in a national search.

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