Trainer (Member Services)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The Member Services Trainer will be responsible for the development and delivery of virtual classroom and online training modules for Member Services.

The candidate must be able to successfully manage all phases of instructional design and deliver effective training for a rapidly growing call center department. The successful individual thrives in an innovative, fast-paced environment and is consistently seeking ways to improve our learning solutions. The best candidate will draw on extensive knowledge of adult learning principles and be able to develop a variety of training methods. When delivering content, they will take ownership in keeping their audience accountable and engaged, while ensuring retention of knowledge.

The Gig:

• Design, develop and deliver training solutions (Virtual facilitator led and eLearning). Design training materials based on data and research.
• Tailor personalized learning to employees’ specific training needs and abilities.
• Deliver instructor-led new hire, continued education, specialty training (COBRA, Spending Accounts, Retiree and Health Exchange), and client specific training to the Member Service team.
• Collaborate with other trainers, experts, leadership, and stakeholders to ensure the quality and relevance of the training.
• Coordinate with subject matter experts, leadership, and stakeholders to identify training needs and gaps and align training objectives with business goals.
• Identify and analyze key opportunities to improve Quality and NPS (Net Promoter Score) through data analytics and sentiment analysis (artificial intelligence).
• Evaluate and report on training success metrics. This includes having the skill and ability to conduct a lesson learned session, and/or provide feedback and recommendations for improvement.
• Measure and evaluate training effectiveness through learner surveys, performance reporting and deliver to the Member Services leadership team.
• Leverage predictive analytics via artificial intelligence to identify employees at risk who may need additional support and training.
• Coordinate and complete training tasks (LMS maintenance, training schedule coordination, completion reports, etc.).
• Updating and maintaining training materials, standard operating procedures, and best practices documentation.
• May perform other duties as assigned.
  
  

What You Need to Make the Cut:

• 2-3 years of training discovery, design, development, and facilitation.
• A bachelor’s degree in a related field or equivalent work experience (Training & Development, Instructional Design, or Business Management).
• Excellent organizational, interpersonal, and communication skills.
• Ability to manage multiple priorities in a project-driven environment. Flexibility and adaptability to meet multiple priorities, critical deadlines, and shifting client training needs.
• Strong consulting, analytical and problem-solving skills.
• Ability to work independently and in large and small groups.
• Strong ability to develop creative and innovative training solutions.
  
  

The pay range for this position is $45,000 to $71,000 per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

The Businessolver Way…

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.