Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field preferred., Strong analytical and problem-solving skills., Excellent communication and customer service abilities., Familiarity with support ticketing systems and troubleshooting techniques..

Key responsibilities:

Provide first-level technical support to end-users via phone, email, or chat.

Document and track issues in the support ticketing system.

Assist in the resolution of technical problems and escalate as necessary.

Collaborate with team members to improve support processes and customer satisfaction.

eSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, representing 35 industries from known and unknown cyber threats. Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk, and enables security at scale. The Team eSentire difference means enterprises are protected by the best in the business with a named Cyber Risk Advisor, 24/7 access to SOC Cyber Analysts, Elite Threat Hunters, and industry-leading threat intelligence research from eSentire’s Threat Response Unit (TRU). eSentire provides Managed Risk, Managed Detection and Response and Incident Response services. For more information, visit http://www.esentire.com and follow https://twitter.com/eSentire.

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