Offer summary

Qualifications:

Bachelor's degree in Technical Communication, English, or a related field., Proven experience in technical writing and documentation., Strong leadership skills with the ability to mentor and guide a team., Excellent communication and collaboration abilities..

Key responsibilities:

Lead a team of technical authors in creating high-quality documentation.

Collaborate with cross-functional teams to gather information and ensure accuracy.

Review and edit documentation for clarity, consistency, and adherence to standards.

Manage project timelines and deliverables to meet deadlines.

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.

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