Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in technical support or IT helpdesk roles., Strong problem-solving skills and attention to detail., Familiarity with networking and operating systems..

Key responsibilities:

Provide technical support to clients via phone, email, and chat.

Diagnose and resolve hardware and software issues.

Document support interactions and solutions in the ticketing system.

Collaborate with Level 1 support and other teams to escalate complex issues.

With over 250 employees in Bulgaria and North Macedonia, Proxiad SEE (South East Europe) stands as a leading IT Services and Products company. Together with our clients, we create and deliver business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, we at Proxiad SEE have developed our own way of working. In 2022, we introduced two innovative software products: Desk Buddy, a hybrid workplace management system, and GROW, a performance management software. Proxiad SEE functions as the nearshore/offshore arm of the Proxiad Group. Established in 2005, our company boasts a team of over 250+ IT experts in South East Europe. The Proxiad Group, founded in France in 1997, has accumulated over 25 years of expertise, focusing exclusively on Software Engineering & IT Services. The group employs more than 1300+ IT specialists, reflecting its expansive global footprint and industry influence.

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