Offer summary

Qualifications:

Bachelor’s or Master’s degree in a related field such as communication, education, or information technology., 3+ years of experience in project management within an enterprise software environment, preferably SaaS., Project management qualification such as Agile PM, CAPM, PMP, or PRINCE2 is required., Impeccable attention to detail with excellent communication skills, both verbal and written. .

Key responsibilities:

Define project scope, objectives, and timelines in alignment with client goals.

Manage and track team workloads, ensuring efficient resource allocation.

Lead project meetings and maintain positive relationships with clients and stakeholders.

Act as the primary point of contact for project-related issues and develop mitigation strategies for potential risks.

Job description

Instructure was founded to define, develop, and deploy superior, easy-to-use software (and that's what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching, learning and employee development (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome.

At Instructure, Project Managers deliver pivotal services to ensure the smooth implementation of Instructure products and services. They are responsible for overseeing the entire project lifecycle, maintaining clear communication lines between customers and project members, and ensuring Instructure products and services are delivered in a timely, efficient and structured manner supportive of the customer’s project goals.

About the Role

Project Planning & Execution

Define project scope, objectives, and timelines, ensuring alignment with client goals and organisational priorities

Develop detailed project plans, timelines, and resource allocation strategies

Ensure milestone and project task forecasting is kept up-to-date, and timecards are recorded accurately

Manage time effectively with customer scheduling, and spending appropriate time in preparation and follow-up

Maintain detailed project documentation, including timelines, progress reports, and risk management plans

Team & Resource Management

Manage and track team workloads, ensuring that resources are allocated efficiently

Identify areas where additional support, training, or consulting are needed and refer to Sales, Services, and/or CSM teams effectively

Stakeholder Communication & Client Relations

Assume the role of a customer’s trusted advisor regarding the implementation process and its best practices

Lead project meetings, engaging with key project stakeholders and facilitating effective communication between internal teams, clients, and external stakeholders

Maintain positive relationships with clients, understanding their needs and ensuring project milestones are met

Provide regular status updates to clients and stakeholders, ensuring transparency and effective communication

Issue Resolution & Risk Management

Act as the primary point of contact for project-related issues

Identify potential risks and proactively develop mitigation strategies

Troubleshoot and resolve project issues, ensuring minimal disruption to timelines and deliverables

About You

Bachelor’s or Master’s degree in related field (e.g., communication, education, information technology)

3+ years of experience with project management in an enterprise software environment (preferably SaaS)

Project management qualification (e.g., Agile PM, CAPM, PMP, PRINCE2)

Demonstrated track record of successfully leading projects across multiple products (often concurrently)

Impeccable attention to detail with excellent communication skills, including verbal, written and presentation skills, both with technical and non-technical audiences

Experience working with remote/distributed teams; travel and out of hours work may be required

Proven ability to work effectively, independently, and in a team-based environment

ITIL certification

Knowledge of the education technology industry

Project management experience in Australia or New Zealand

Required profile