Offer summary

Qualifications:

Mandarin speaker preferred with excellent verbal and written communication skills in Mandarin and English., Experience in live chat and email support is essential., Familiarity with Microsoft Office tools and ability to navigate multiple computer platforms simultaneously., High school diploma or equivalent and at least 1 year of mobile gaming experience required..

Key responsibilities:

Deliver exceptional service and solutions to customers.

Provide background support to customers using leading technologies and systems.

Work collaboratively with a dedicated team of leaders and peers.

Assist customers through live chat and email communication.

Job description

Job Responsibility

Deliver exceptional service and solutions to customers
Providing support background support to our customers
Work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day

Job Requirements

Mandarin speaker preferred
Excellent verbal and written Mandarin and English communication skills; candidates will complete a language test to assess fluency
Ability to communicate in written professional English
Experience in live chat and email reply is fundamental
The ability to navigate in several computer platforms simultaneously
Familiarity with Microsoft Office tools
Experience in customer service and/or call center
High school diploma or equivalent
Mobile Gaming Experience: 1 year (Required)

Job Benefits

Attendance bonus
100% Work from home
Medical benefits
Paid training
Advancement opportunities â 80% of our frontline leaders have been promoted from within

Required profile