RCM Enterprise Solutions Liaison

This is a remote role but preference is given to Utah based candidates

About AAPC

AAPC is a leading organization in the healthcare industry, dedicated to providing top-tier education, certification, and resources for healthcare professionals. We foster a culture of humility, support, drive, transparency, and innovation—values that guide everything we do.

Position Overview

Are you passionate about bridging the gap between technology and healthcare operations? AAPC is seeking a knowledgeable and dynamic Enterprise Solutions Liaison to join our team to drive engagement and success for our clients, including healthcare organizations and educational partners.
This role is for individuals with a healthcare background (coding, billing, or HIM preferred) with experience with AAPC certifications as a plus. The ideal candidate is someone who loves to teach, train, and educate others while also having a drive to improve processes and optimize client success.
The Enterprise Solutions Liaison will act as the technical and backend support for our B2B enterprise clients and their software. This individual will focus on our three core software solutions: Codify by AAPC, Practicode, and our Enterprise LMS. The role requires the ability to analyze client needs, demonstrate software solutions, and collaborate across sales, product, and marketing teams to ensure successful client onboarding and adoption.

• Act as the technical and software expert during sales and implementation discussions, providing in-depth knowledge of Codify by AAPC, Practicode, and the LMS.
• Partner with the sales team on client discovery calls to understand challenges and provide tailored software solutions with the Implementation Team.
• Conduct engaging product demonstrations (virtually) to showcase the capabilities and benefits of our solutions.
• Translate complex healthcare and technology concepts into clear, actionable insights for clients.
• Collaborate with internal teams, including product, sales, and Implementation, to ensure seamless client onboarding and implementation success.
• Provide backend support by configuring and optimizing client accounts within our B2B enterprise products.
• Assist in building and refining client onboarding processes with Implementation to enhance user experience and software adoption.
• Stay updated on industry trends, regulatory changes, and emerging technologies in medical coding, billing, and healthcare software to provide expert guidance.
• Gather feedback and advocate for product improvements based on client interactions to enhance software functionality and user experience.
• Build and maintain strong client relationships, serving as a trusted advisor throughout the onboarding process.

• Lead and conduct training sessions to educate clients about software functionality and best practices.
• Hands-on support with implementation and sales, including software setup and user training.
• Collaboration with the implementation and support teams to troubleshoot client issues and ensure a smooth transition.

• Minimum of 3 years of experience in healthcare, preferably in coding, billing, auditing, or healthcare technology.
• Strong understanding of healthcare workflows, payer requirements, and coding software.
• Proven ability to communicate technical concepts to non-technical stakeholders.
• Analytical mindset with problem-solving skills to address client needs effectively.
• Experience but optional with electronic health records (EHRs), coding platforms, and learning management systems.
• Exceptional presentation, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Problem-solving mindset with a focus on client success and process improvements.

• Experience in medical coding, billing, or healthcare industry operations.
• CPC, CPC-A, CPB, COC, CIC, or CPC-I preferred.
• Strong foundation in healthcare industry knowledge and a willingness to learn software technology.
• Passion for teaching, training, and educating others.
• A drive to improve processes and enhance client success.

Join us in transforming healthcare technology and client success! Apply today to become a key player in our growing team.

What We Offer

• Competitive compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices based on race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.