Offer summary

Qualifications:

Several years of experience in implementing and configuring ServiceNow ITSM solutions., Certifications such as ServiceNow Certified System Administrator or ITSM Implementation Specialist are advantageous., In-depth understanding of ITIL processes and best practices, with certification desirable., Strong customer focus, communication skills, and fluency in German and English..

Key responsibilities:

Consultancy and implementation of ServiceNow ITSM modules including incident, problem, and change management.

Requirement analysis and coordination with customers to develop tailored ITSM solutions.

Configuration and customization of the ServiceNow platform to meet specific customer needs.

Conducting workshops and training for customers to ensure successful implementation and usage of solutions.

Job description

teamative helps customers to digitize their business. And it does so with a unique concept: It takes on the complete responsibility for innovative IT & SAP projects while at the same time defying the "War for Talent" with customized and scalable staffing services for holistic IT sourcing and can scale to any size in any technology through global and flexible team augmentation.

With a team of over 350 consultants, software developers and architects in 10 locations and additional 350 specialized partners, we help our customers make the most of their digital potential. As an innovation partner covering all situations, teamative combine the skills of a service provider with the flexibility of a staffing specialist. And create unique, scalable IT and SAP services, solutions and smart sourcing models of all kinds.

We provide services in S/4 and SAP, Digital Innovation, Infrastructure, Security & Cloud, and ServiceNow.

We are an ambitious process and consulting service provider, specialising, among other things, in implementing and optimising ServiceNow solutions for our customers from a wide range of industries. Our goal is to support companies through efficient ITSM solutions and digital transformation. For our growing team, we are looking for motivated and experienced service providers to expand our portfolio in the area of ServiceNow implementation.

Deine Aufgaben / your mission

Consultancy and implementation of ServiceNow ITSM modules (incident, problem, change management, CMDB, service catalog, etc.)
Requirement analysis and coordination with customers to develop individual ITSM solutions
Configuration and customisation of the ServiceNow platform according to the specific needs of customers
Conducting workshops and training for customers to ensure successful implementation and use of the solutions
Integration of third-party tools and systems into the ServiceNow platform
Support and maintenance of existing implementations as well as continuous optimisation of ITSM processes
Creation of documentation and support with the creation of user manuals

Dein Profil / your profile

Several years of experience in implementing and configuring ServiceNow ITSM solutions
Certifications such as ServiceNow Certified System Administrator, ITSM Implementation Specialist are an advantage
In-depth understanding of ITIL processes and best practices (certification desirable)
Experience in customising workflows, scripting (JavaScript, GlideScript) and using business rules
Knowledge of integration technologies such as REST/SOAP, JSON, XML is a plus
Strong customer focus and communication skills
Ability to manage projects independently and proactively
Fluent in German and English

Warum wir? / why teamative?