Senior Business Process Analyst

Senior Business Process Analyst         .

Location: Remote

Industry: Technology and Public Safety Solutions

Mutualink is a leading provider of advanced communication and collaboration solutions designed for public safety, emergency management, and homeland security. We pride ourselves on innovation, reliability, and a commitment to making communities safer. We are seeking a dynamic and experienced Operations Technical Architect to join our team and drive growth and expansion for our business.

The Business Process Analyst is a pivotal member of our Operational Excellence (OpEx) team and serves as the in-house consultant for process improvement. This role is designed to sustain and advance our automation and AI initiatives, blending strategic oversight with hands-on expertise in Business Process Management (BPM). The successful candidate will review, design, and enhance our business processes by identifying automation opportunities, leading RPA/scripting projects, and leveraging data analytics tools such as Databricks to generate actionable insights. Additionally, this role is responsible for cultivating an adaptive workforce through coaching and training on platforms like Jira and dashboard data interpretation, all while tracking the return on investment (ROI) and maintaining our "AI road map."

Key Responsibilities:

• Process Analysis & Optimization:

  • Evaluate current business processes and document key workflows.

  • Utilize Business Process Management (BPM) methodologies to identify inefficiencies and recommend improvements.

  • Develop streamlined, scalable processes that align with both operational goals and long-term strategic initiatives.

• Automation & AI Initiative Leadership:

  • Identify new opportunities for automation and propose RPA and scripting projects that drive operational efficiency.

  • Oversee the end-to-end lifecycle of automation projects—from ideation through deployment—ensuring projects are delivered on time and within budget.

  • Maintain and update the enterprise “AI road map,” ensuring alignment with current and future business needs.

• Data Insights & Analytics:

  • Collaborate with the data teams to harness tools like Databricks or other analytics platforms for meaningful insights.

  • Translate raw data into actionable business intelligence to steer process improvements and prioritize further automation efforts.

  • Monitor key performance indicators (KPIs) and track the ROI of automation and AI projects.

• Change Management & Coaching:

  • Act as an in-house consultant to educate and support staff on adopting new automation tools.

  • Provide targeted coaching on systems like Jira, ensuring that teams are proficient in leveraging these tools for project tracking and process management.

  • Develop training materials and host sessions to enhance understanding and effective usage of dashboards and analytical tools.

• Stakeholder Collaboration & Reporting:

  • Work closely with cross-functional teams—including IT, Operations, and Finance—to ensure smooth integration of automation solutions.

• Prepare and present detailed reports on process improvements, project progress, and ROI to senior leadership.

• Maintain open lines of communication with stakeholders to continuously refine operational strategies.
  
  

Skills & Competencies:

• Analytical Mindset:

  • Exceptional analytical skills with an ability to dissect complex processes, interpret data, and develop innovative solutions.

• Communication & Coaching:

  • Excellent verbal and written communication skills, with a strong ability to coach teams and drive adoption of new technologies.

  • Comfortable acting as a liaison between technical teams and business units.

• Strategic Thinking:

  • Capacity to develop long-term strategic plans for operational improvement and digital innovation.

  • Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.

• Problem-Solving:

  • Creative and resourceful problem-solving skills, underpinning a proactive approach to process improvement and technology integration.

This role is integral to transforming our business through state-of-the-art automation and rigorous process management. The candidate will not only drive immediate improvements but will also ensure that our operational infrastructure remains competitive and future-ready through continuous innovation and workforce empowerment.

Why Mutualink? 

• Be part of a forward-thinking company dedicated to advancing public safety and emergency communication solutions. 

• Opportunities for career advancement and professional development within a growing organization. 

• Contribute to projects that have a direct impact on community safety and emergency response. 

• Attractive salary and benefits package, including health insurance, retirement plans, and performance-based incentives. If you are motivated, experienced and looking to make a significant impact in the technology and public safety sectors, we invite you to apply for this exciting opportunity at Mutualink.

Compensation:   

We offer a competitive compensation and benefits package (Health, Vision, Dental and Group Life Insurance, 401K Plan, PTO, and Holiday Pay), a great team to work with and a mission that you can be part of that will absolutely make a difference. This position offers a fixed annual base salary. Promotional and advancement opportunities are available to reach top pay.

 For informational purposes only, the salary range for a Senior Business Process Analyst begins at $55,000.00, with a mid-range of $67,500.00 and a top pay of $80,000.00.  This pay range can be modified at any time at the sole discretion of the Company and does not include variable, performance-based compensation which can be applicable.

Interested candidates should visit Mutualink’s Career Center to apply.

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, gender, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.