Offer summary

Qualifications:

Ph.D. in medical physics or a related field with a focus on MRI., Hands-on experience in preclinical or clinical MRI studies published in peer-reviewed journals., Excellent communication and presentation skills to convey complex technical information clearly., Customer-facing mentality with a proactive and empathetic approach..

Key responsibilities:

Provide technical and scientific expertise to customers to drive product adoption.

Train and support customers in implementing and optimizing product protocols for their applications.

Engage with customers to collect feedback on product performance and improvement opportunities.

Participate in scientific conferences and community initiatives to support user engagement.

Job description

Your mission

We are searching for a motivated Field Application Scientist (m/f/d) with a scientific background in MRI science or MRI applications.

In this role, you will work alongside the customer success, service and product teams, and play a crucial role in providing technical and scientific expertise to our customers. You will be responsible for effectively conveying the scientific principles, applications, and benefits of our product to customers to drive product adoption and customer satisfaction.

Responsibilities:

Customer Success / User Experimental Support
- Develop a deep understanding of the scientific principles and applications of our product.
- Train and support customers in implementing and optimizing our product and their protocols for their unique applications and experiments.
- Serve as the main point of contact with our users for any scientific and technological issue.
Community Support and Training
- Participate in initiatives for supporting the community in developing new applications and running optimized experiments, such as: community platform and user forum, repositories of educational material, educational workshops and training.
Feedback and Improvement
- Identify and address customer needs and challenges by actively engaging with them, collecting feedback on product performance, features, and improvement opportunities.
- Collaborate closely with both the product and customer success teams to relay customer feedback, fostering collaborative efforts to enhance and develop the product.
Customer Engagement
- Participate in scientific conferences, engage with clinicians and scientists and provide product information

Your profile

Ph.D. in medical physics or a related field, with a background in MRI.
Hands-on experience in running preclinical or clinical MRI studies, that were published in a peer-reviewed journal. Experience in Hyperpolarized 13C is a plus.
Excellent communication and presentation skills, with the ability to convey complex technical information in a clear and understandable manner.
Customer-facing mentality, with a proactive, empathic and customer-centric approach to interactions, communications, and relationships with our customers. Prior experience in a customer-facing role is a plus.
Ability to work independently and as part of a team, managing time and priorities effectively.
Ability to work collaboratively and openly in a cross-functional team environment.
Self-motivated, detail-oriented, and adaptable to evolving business needs.
English proficiency. Additional language skills are a plus.
Willingness to travel 50% and engage with customers on-site as needed.

Why us?

Competitive compensation, based on base salary and stock options
Fully remote from anywhere in North America - East Coast or Europe
Key role in a highly advanced and fast-growing startup company
Ample opportunity for personal initiatives, openness to new ideas and room for considerable personal impact
Impactful product promoting better understanding and treatment of disease
International and dynamic team, from over 20 different nationalities
Enjoyable work atmosphere with an open-door and open communications mentality
Indefinite employment contract
30 vacation days & much more.

contact information

Any questions? Please contact:

Emilija Stojanovska
Sr. Talent Acquisition Manager
mail: careers@nvision-imaging.com

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About us

NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are just leaving stealth mode, moving from local R&D to global commercialization and expansion.

We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology and more. Our company brings together expertise in physics, chemistry, engineering and medicine, and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York, MD Anderson in Texas, Technical University of Munich, Cambridge University in the UK and more.

NVision is developing fast, robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast, fully-automated, multi-step chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fully-reuseable or single-use disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely in-house.

We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.

Required profile