Offer summary

Qualifications:

Associate's degree in Information Technology or related field preferred., Experience in technical support and troubleshooting., Strong communication skills and customer service orientation., Familiarity with hardware and software installation and maintenance..

Key responsibilities:

Provide technical support to end-users via phone, email, or in-person.

Troubleshoot hardware and software issues and resolve them promptly.

Assist in the setup and configuration of IT equipment.

Document support requests and resolutions in the ticketing system.

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

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