Offer summary

Qualifications:

Bachelor's degree in Business Administration, Information Systems, or a related field., 5+ years of experience as a Business Analyst., 2+ years of hands-on experience with the ServiceNow platform., Strong knowledge of ServiceNow modules such as ITSM, ITOM, or HRSD. .

Key responsibilities:

Gather and document business requirements from stakeholders.

Translate business requirements into technical solutions for ServiceNow.

Support enhancements of the ServiceNow platform to align with organizational goals.

Collaborate with cross-functional teams and stakeholders, both technical and non-technical.

Kovan is a customer-centric information technology firm focused on helping organizations get better results from their people, processes and technology. Our clients look to us as a strategic partner with a shared commitment to achieving their business objectives and maximizing their business performance. Our holistic approach to planning, designing, and implementing client business solutions is complemented by our extensive industry-specific business process and technology specializations, including Business Intelligence, Portals & ECM, Database Services, Business Service Management, and Application Development. At Kovan, we constantly search for seasoned experts and emerging talent to carry the company's vision forward. Many of our top professionals have earned a variety of industry designations and certifications; and all share a passion for technology that makes Kovan the trusted technology partner in business innovation.

Job description

Role : ServiceNow Business Analyst

Work Location: India (Remote)

Job Summary

We are seeking a highly skilled Business Analyst with experience in ServiceNow to support the analysis, design, and implementation of ServiceNow solutions. The ideal candidate will work closely with stakeholders to gather and document business requirements, translate them into technical solutions, and support ServiceNow platform enhancements that align with organizational goals.

Required Qualifications

Bachelor's degree in Business Administration, Information Systems, or a related field.

5+ years of experience as a Business Analyst.
2+ years of hands-on experience working with the ServiceNow platform.
Strong knowledge of ServiceNow modules such as ITSM, ITOM, or HRSD.
Experience with Agile or Scrum methodologies.
Excellent communication, analytical, and problem-solving skills.
Ability to work cross-functionally and with technical/non-technical stakeholders

Required profile