Offer summary

Qualifications:

4+ years in digital account management, preferably in SEO or digital marketing., Strong project management and cross-functional collaboration skills., Familiarity with marketing KPIs and growth metrics related to organic search., High emotional intelligence and ability to communicate effectively with senior stakeholders..

Key responsibilities:

Own and nurture key client relationships as the primary point of contact.

Perform SWOT analysis and identify growth opportunities across client portfolios.

Coordinate internal teams to ensure project deadlines are met and deliverables are of high quality.

Track progress against KPIs and proactively address any blockers that arise.

Job description

At Skale our mission is simple: help SaaS brands make SEO the #1 revenue-driving channel. We’re a passionate performance SEO agency, with the goal to help SaaS companies grow their SEO efforts into a recognisable source of new business.

The Role

We’re looking for a Senior Digital Account Manager to own high-level relationships with our SaaS and tech clients. You’ll be the strategic bridge between our SEO strategists, content producers, and link builders—ensuring we’re not just delivering work, but helping clients achieve their revenue goals through organic search.

You’ll lead client accounts, communicate with senior stakeholders, upsell and downsell effectively, and drive growth through strategic account planning.

What You’ll Be Doing 💬 Client Management & Communication

Own and nurture key client relationships as the primary point of contact
Build trust and credibility through clear communication and executive presence
Manage calls with Heads of Marketing, VPs, and C-level clients
Negotiate and resolve issues with tact, empathy, and commercial acumen

📈 Strategic Account Growth

Perform SWOT analysis and growth opportunity mapping across client portfolios
Identify and act on upsell/downsell opportunities to align services with business goals
Collaborate with SEO strategists to evolve roadmaps based on business context, not just rankings

📅 Project & Delivery Oversight

Coordinate internal SEO, content, and link building teams to ensure deadlines are met
QA deliverables and provide high-level context before presenting to clients
Track progress against KPIs and proactively address blockers

You’ll Be a Great Fit If You Have: 🧠 Soft Skills & Strategic Mindset

High EQ and ability to read the room in client conversations
Confident presence on calls—clients trust you as an advisor, not just an executor
Comfort in having hard conversations when needed, including pushing back or realigning expectations

📊 Marketing & Consulting Experience

4+ years in digital account management, ideally in SEO or broader digital marketing
Familiarity with marketing KPIs, growth metrics, and how organic search contributes to revenue
Bonus: Experience working with SaaS or tech clients

🛠 Operations & Team Collaboration

Strong project management and cross-functional collaboration skills
Experience using project tracking tools (Asana, ClickUp, etc.)
Ability to take complex ideas and simplify them for client conversations

What we offer:

🖥️ Remote & flexible working. This is a full-time position, working Monday to Friday (40 hours per week)
🏝 36 days paid annual leave
💻 €150 euros monthly co-working budget
🎯 Regular online team buildings and local meet-ups
📖 A strong culture of innovation & learning - training & development plans for each team member
💻 €500 set-up budget every 2 years to enhance your workspace
🌳 We have partnered with Regreener as part of our CSR strategy - it feels good to give something back!

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