Offer summary

Qualifications:

Fluency in German is required., Minimum of 2 years experience in technical customer support or engineering roles., Experience with AI tools like ChatGPT or Perplexity in a professional context is essential., Strong problem-solving skills and the ability to work independently are necessary..

Key responsibilities:

Resolve complex technical issues escalated by AI systems using human ingenuity.

Enhance AI systems by providing insights to improve automated support processes.

Collaborate with engineers to deliver exceptional customer support across various products.

Leverage AI and human expertise to drive continuous improvement in customer support.

Job description

Are you ready to redefine customer support with cutting-edge AI technology and tackle the toughest technical challenges?

What You Will Be Doing

Resolve complex technical issues escalated by AI systems, applying human ingenuity where AI capabilities are limited.
Continuously enhance AI systems by providing insights and solutions to improve automated support processes.
Collaborate with a team of top-tier engineers to deliver exceptional customer support across a diverse product range.

What You Won’t Be Doing

Performing routine, repetitive support tasks – our AI handles those.
Waiting for guidance at every turn – we value independent problem solvers.
Working in a slow-paced, traditional support environment – expect to be challenged and engaged.

Technical Support Engineer Key Responsibilities

Leverage AI and human expertise to deliver superior customer support and drive continuous improvement in AI capabilities.

Basic Requirements

Fluency in German
At least 2 total years of experience in a technical customer support or engineering role
Experience using AI tools (e.g., ChatGPT, Perplexity, Cursor) in a professional setting

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5410-TR-Istanbul-TechnicalSuppo.002

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