Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer service management., Strong leadership and communication skills., Ability to analyze data and improve processes..

Key responsibilities:

Oversee daily operations of the customer service team.

Ensure high levels of customer satisfaction through excellent service.

Train and mentor customer service representatives.

Analyze performance metrics and implement improvements.

MitraComm Ekasarana was first established in 1999. MitraComm has three business units that provide a wide range of services. MITRACOMM BUSINESS PROCESS SERVICES MitraComm Business Process Services was established in 2007. MitraComm provides a complete Business Process Outsourcing Solution and now has more than 150 professionals, ± 8.000 NP staff, and contact center locations with a total of 4.000 seating capacity. MITRACOMM EKASARANA CHANNEL SOLUTION MitraComm Ekasarana Channel Solution (MECS) was established in 1999 as technology services provider and system integrator. MITRACOMM EKASARANA SERVICE OFFICE Established in 2013, MitraComm Ekasarana Service Office (Effist Suite Office) provides the high-class quality of Suite Offices, Virtual Offices, Meeting Rooms, Video Communication facilities, Business Cafe, Relaxing Business Lounge and welcoming reception handled by professional staff in the most prestigious office buildings in the central prime business districts of Jakarta city with total 3.846 m2 space.

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