Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong problem-solving skills and technical knowledge., Experience with customer support and troubleshooting., Familiarity with software development and IT systems..

Key responsibilities:

Provide technical support to clients via phone, email, and chat.

Diagnose and resolve technical issues in a timely manner.

Collaborate with development teams to improve product functionality.

Document support processes and maintain knowledge base articles.

Axiell serves libraries, schools, archives, museums and authorities with technically advanced and innovative solutions developed in close cooperation with its customers. More than 1000 library organizations with thousands of branches use an Axiell library management system and Axiell Arena, a tool for the virtual library. The systems for archives and museums, are used by over 3400 archives and museums over the world. More than 3000 schools use an Axiell system. The Axiell Group, with its headquarter based in Lund has more than 290 employees based out of offices in Sweden, Abu Dhabi, Australia, Canada, Denmark, Finland, Germany, the Netherlands, New Zealand, the UK and the USA. Together, we form one of the world’s largest companies in these sectors. To find out more about us and our products, please visit www.axiell.com

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