Client Services Representative I

In this role, you will:

Respond to telephone inquiries from callers as they relate to health services. The CSR resolves product and service problems and offers support to our internal laboratory operations team and field staff (Sales Team) for the Sonic Healthcare ThyroSeq Laboratory.

• Respond to all inbound calls, faxes and e-mails into the Customer Service Call Center and resolve any issues resulting from these interactions, transferring calls to various department as needed for resolution.

• Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.

• Document and resolve all escalated client inquiries/problems in an efficient manner.

• Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction utilizing concise, thorough and accurate documentation. These requests include, but are not limited to supply orders, pick-ups, second opinion requests, amended reports and report requests.

• Ensure continuous communication with sales representatives to meet client needs.

• In cases tests reported within service level standards, proactively contact clients to notify and resolve issue.

• Develop ability to research each problem prior to calling client for resolution.

• Become familiar with the breakdown of specialties, product lines, specimen types, collection methods, test requests and medical terminology.

All you need is:

College or commensurate experience preferred.

Bonus points if you’ve got:

Customer Service, Medical terminology proficient At least 2 years previous customer service experience. Excellent written and oral communications skills.  Professional attitude and presentation.

Company:

Sonic Anatomic Pathology

We’ll give you:

• Appreciation for your work

• A feeling of satisfaction that you’ve helped people

• Opportunity to grow in your profession

• Free lab services for you and your dependents

• Work-life balance, including Paid Time Off and Paid Holidays

• Competitive benefits including medical, dental, and vision insurance

• Help saving for retirement, with a 401(k) plus a company match

• A sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Salary starting $18.00 - $20.00/hour Pay is commensurate with experience; geographic differentials to the pay range may apply.

Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.