Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in IT support or service desk roles., Strong problem-solving skills and technical knowledge., Excellent communication and customer service skills..

Key responsibilities:

Provide first-line support for IT issues and incidents.

Troubleshoot hardware and software problems for users.

Document and track support requests in the ticketing system.

Collaborate with other IT teams to resolve complex issues.

Nexon Asia Pacific (Nexon) is an award-winning digital consulting and managed services partner for mid-market, enterprise, and government organisations across Australia. We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud and digital solutions. As a certified and accredited local and state government provider, CREST and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative and integrated solutions. Pointedly structured and culturally driven to deliver the highest standards of responsiveness, competency and transparency, our integrated solutions and close client relationships help propel organisations forward. For expertise, delivered with care, clients can look to the future with Nexon. nexon.com.au

Required profile