Quality Assurance Specialist - Fraud

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

At BECU, your role as a Quality Assurance Specialist goes far beyond routine processes—you’ll be a catalyst for continuous improvement, innovation, and member experience enhancement. In this role, you’ll empower teams by diving into data, identifying meaningful insights, and collaborating across departments to elevate our standards. Your commitment to compliance, quality control, and process refinement won’t just maintain excellence—it will shape it. If you're passionate about making a difference and driving results that truly matter, your impact begins here.

WHAT YOU’LL DO:

• Analyze and Report Trends:
  Use your analytical skills to collect and evaluate data, producing quality assurance reports that identify trends and uncover opportunities for improvement.
• Drive Performance Feedback:
  Deliver timely, actionable feedback to leadership, helping identify coaching, training, and mentoring needs while suggesting innovative enhancements to processes and procedures.
• Ensure Compliance Alignment:
  Collaborate closely with the Compliance team to review documentation and stay ahead of regulatory changes, ensuring business practices align with established standards.
• Stay System-Savvy:
  Maintain a deep and evolving knowledge of the systems and platforms your team relies on, becoming a go-to expert and trusted resource.
• Support Process Documentation:
  Work side-by-side with department managers to build and maintain up-to-date documentation that supports process consistency and clarity.
• Contribute Beyond the Job Description:
  Be open to stepping into new tasks and projects as needed—your flexibility and teamwork will help drive the BU’s success.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

Here’s what makes this opportunity the right fit for someone like you:

• Impactful Purpose: Join a mission-driven credit union where improving members’ lives is at the core of everything we do.
• Collaborative Culture: Work in a team-oriented environment that values your input and thrives on mutual success.
• Professional Development: Expand your skills with support for growth through mentorship, training, and hands-on project work.
• Tech-Forward Mindset: Engage in initiatives that embrace innovation, streamline processes, and enhance the member experience.
• Work-Life Integration: Be part of a workplace that supports flexibility, well-being, and balance.
• Member-Focused Values: Help shape strategies that prioritize member satisfaction and financial well-being.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in Business, or equivalent work or educational experience, required.
• Minimum two years of functional experience with applicable fraud experience to include general understanding of policies and practices required.
• Minimum two years of experience working on project teams and developing skills in project methodology, problem resolution, negotiation.
• Analytical and problem-solving skills required.

Desired Qualifications:

• Two years of Quality Assurance experience within Business Unit preferred.
• Two years of experience with business re-engineering, process improvement or systems development preferred.
• Verbal and written skills required to effectively communicate.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.