Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer experience management or a similar role., Strong analytical and problem-solving skills., Excellent communication and leadership abilities..

Key responsibilities:

Lead the customer experience strategy and initiatives.

Collaborate with cross-functional teams to enhance customer satisfaction.

Monitor and analyze customer feedback and metrics.

Develop and implement training programs for staff to improve service delivery.

We set out to build the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector. You’ll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their businesses tick – slotting seamlessly into their teams and being proudly geeky about solving their challenges. We have hubs in Europe, the US, Asia and Australia, and we work all around the world – from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there’s a challenge to be tackled and an impact to be made.

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