Rare Disease Patient Access Communicator (PAC) Lead

ROLE SUMMARY

The Rare Disease Patient Access Communicator (PAC) Lead is responsible for leading and coaching the PAC team while adhering to all Pfizer policies and compliance standards.  The PAC Team Lead will be focused on ensuring product support to patients that are prescribed Pfizer therapies and are enrolled in the product hub(s), and who have “opted in” for PAC support.

The PAC team will serve as the primary point of contact for patients who have “opted in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access for assigned therapies when appropriate. This individual will report directly to the Rare Disease Access & Reimbursement National Lead.  

ROLE RESPONSIBILITIES

It will be the PAC Lead’s role and responsibility to: 

• Provide guidance and direction to the Rare Disease PAC team to meet the needs of the patients prescribed covered therapies who have “opted in” for PAC support 
• Identify and resolve prescription barriers that have a negative impact on the time it takes a patient to receive their prescribed medication 
• Develop a concise and compliant way to manage assigned patient “opt-in” cases. 
• Manage T&E approvals, program budgets, training and the year-end review process. 
• Work cross functionally with Field Reimbursement Manager and Product Hub teams  
• Provide insights on Access & Reimbursement strategies and tactics to Lead, Brand Marketing, SAS, GHSI and Access and Reimbursement Leadership Team for consideration and potential execution by SAS and GHSI with hub vendor 
• Review appropriate KPI performance, market, and access trends, to assess regional performance and provide necessary PAC coaching to change tactics, execution and/or strategy 
• Appropriately manage budget and assign allocations and resources  
• Optimize Patient Access & Reimbursement through deployment, alignment, and vacancy management of PAC roles 
• Provide insights to help develop and lead the regional execution of strategies and tactics aligned with Access and Reimbursement Op Plan 

All activity will be performed consistently with Pfizer’s mission, values, and policies and under the direction of their immediate supervisor Rare Disease Access & Reimbursement National Lead.  

Leadership  

Align, deploy, motivate, engage, coach and develop PACs  

• Provide leadership, coaching, and development of PACs capabilities and the management of operational standards, evaluation of performance and ensuring compliance 
• Champion the Purpose Blueprint, Ambitions, Bold Moves and Values to the region and ensure behaviors are modeled by all colleagues within region 
• Implement Action Plan on PLI Survey to drive engagement for region  
• Collaborate with FRM RDs to compliantly share successes, best practices and experiences while encouraging PACs to communicate across teams 
• Lead and set clear accountability with PACS for execution of Regional strategies and goals 

People and Culture:  

Accountable to develop a compliant culture that drives the Pfizer Values through People/HR Processes and responsible for direct reports 

• Coach PAC colleague development, manage recruiting, hiring, promotions, lateral moves, performance management, terminations and the diversity initiatives within Region’s workforce 
• Lead and be accountable for the team’s HR-related processes to include, but not limited to: consistency in interviewing and hiring practices, Annual Goal Setting and Year-End Process (e.g. Team Performance and Year End Reviews), Annual Compensation Process (i.e. Merit, and LTI), Career Progression and Talent Planning (e.g. Talent Assessments and IDPs) 
• Provide insights and support to Lead in national development platforms such as StepUp and Leadership Lab 
• Lead and ensure a compliant culture within the region regarding all Pfizer policies, procedures, and relevant regulations 

Market/Customer/Cross-Functional Team:  

Understand the customer, market drivers, and provide insights and feedback to specified internal stakeholders to influence Access & Reimbursement strategy 

• Actively liaise consistent with Pfizer policy with cross- functional team as needed (e.g., SAS, GHSI, Marketing, Legal, Compliance and HUB) to optimize appropriate patient services 
• Facilitate strong communication by gathering feedback from PAC colleagues to provide field perspective to the National Lead and the cross-functional team on local customer market information, trends, distribution, policies and procedures 
• Participate in the Lead’s Business Planning process by providing input and feedback gathered from PAC Colleagues on local market insights and customer knowledge 
• Maintain technical expertise in access & reimbursement knowledge, customer market perspective, and market knowledge 
• Develop a thorough understanding of the drivers of local market dynamics regarding patient access and reimbursement 

Must Haves

• Minimum 10 years pharmaceutical industry experience typically within the fields of access and reimbursement and/or pharmaceutical customer engagement.  
• Matrixed leadership experience required. 
• In depth understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the policy dynamics that exist in the Specialty Medications area.  
• Experience demonstrating exceptional communication and presentation skills, strategic planning, and success in plan implementation. 
• This individual must also have demonstrated influence leadership and success at working across multiple functions (external and internal) and be able to collaborate with various stakeholders to coordinate various unique objectives. 
• Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures.  
• Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders. 
• Training in and experience in responsible business communication both written and spoken. 
• Deep understanding of evolving Healthcare market and reimbursement models to include value-based contracting, buy and bill, and specialty pharmacy  
• Adherence to Regulatory and Compliance Standards  
• B.S. Degree is required. 
• Minimum of 4 years in Rare Disease Access and Reimbursement in a Leadership capacity leading FAS/FRM/PAC

Nice-to-Have

• Field Reimbursement Experience 
• Understanding of Patient Prescription Journey  
• Experience working with Product Hubs 
• Matrixed leadership of cross-functional teams 
• Direct line leadership experience 
• Excellent communication skills, both written and verbal 
• Exceptional relationship building skills 
• Deliver meaningful & concise presentations 
• Outstanding collaboration and networking abilities 
• Ability to work in a team environment 
• Marketing, Sales and Operations experience 

Knowledge & Skill Sets Desired: 

• Excellent communication skills, both written and verbal 
• Exceptional relationship building skills 
• Trust 
• Integrity 
• Empathy 
• Patience 
• Deliver meaningful & concise presentations 
• Strong attention to detail and organizational skills 
• Outstanding collaboration and networking abilities 
• Ability to work in a team environment  
• Adherence to Regulatory and Compliance Standards 
• Remote - National 
• Ability to travel – Approximately 20% to attend meetings, training and reviews 

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Last Day to Apply: May 12, 2025

The annual base salary for this position ranges from $182,000.00 to $303,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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