Offer summary

Qualifications:

High School Diploma required., Proficiency with MS Office Suite is essential., High attention to detail is necessary for tracking progress and interactions., Strong communication skills to engage with clients effectively..

Key responsibilities:

Engage with inbound leads via phone and email to provide timely information.

Build trust and rapport while guiding prospects through their customer journey.

Identify needs and recommend relevant training programs based on individual goals.

Track progress using CRM tools and maintain a strong follow-up process.

Job description

A national career training provider is seeking a Customer Success Coordinator (Remote) to guide and support prospective customers through the early stages of their career training journey. This is a full-time, remote position available to candidates in select U.S. states.

Eligible states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, PA, TN, TX, UT, VA, WI

As a Customer Success Coordinator, you’ll be the first point of contact for incoming leads—answering questions, sharing program information, and helping match prospective clients with training paths that meet their goals. You’ll play a key role in creating a seamless, supportive experience and helping potential customers feel confident in their next steps.

Responsibilities:

-Engage with inbound leads via phone and email to provide timely, helpful information.

-Build trust and rapport while guiding prospects through the early stages of the customer journey.

-Identify needs and recommend relevant training programs based on individual goals.

-Track progress and interactions using CRM tools, ensuring accurate and up-to-date records.

-Maintain a strong follow-up process to keep leads engaged and informed.

-Meet monthly performance goals while delivering excellent customer service.

-Collaborate with team members to improve workflows and share insights.

-Handle a high volume of daily outreach with professionalism and a positive attitude.

-Maintain data integrity and uphold privacy and ethical standards.

Qualifications:

-High School Diploma

-Proficiency with MS Office Suite

-High attention to detail

Compensation, Benefits & Relocation:

This full-time opportunity offers a competitive hourly wage of $21.00, plus other amazing benefits and perks. Benefits include medical, dental, vision, paid time off, and more.

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