Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer success management or operations leadership., Strong analytical and problem-solving skills., Excellent communication and interpersonal abilities..

Key responsibilities:

Lead the customer success team to ensure client satisfaction and retention.

Develop and implement strategies to improve customer experience and operational efficiency.

Collaborate with cross-functional teams to align customer needs with business objectives.

Monitor key performance indicators and report on customer success metrics.

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us. Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day. Privacy Policy: https://www.ford.com/help/privacy/

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