Offer summary

Qualifications:

Completion of a Fachinformatiker training program in Systemintegration or equivalent experience., Strong knowledge of IT systems and troubleshooting techniques., Excellent communication skills for user support and training., Ability to work in a team and manage time effectively..

Key responsibilities:

Provide first-level IT support to users via phone, email, and in-person.

Diagnose and resolve hardware and software issues promptly.

Document support requests and resolutions in the ticketing system.

Assist in the setup and configuration of IT equipment for new users.

For around three decades, proALPHA has been the digital sparring partner for small and medium-sized businesses at 49 locations around the globe. The powerful ERP core and add-on solutions from proALPHA and its partners form the digital backbone of their entire value chain of more than 7,700 customers from the manufacturing industry, wholesale and other sectors, ensuring intelligent interconnection and efficient control of all business-critical systems and core processes. In increasingly competitive markets, the optimal integration of up and downstream processes is a crucial factor, and the software solutions of the proALPHA Group and its 181 partners support customers in precisely the areas that are of central relevance to their business. From data analysis and artificial intelligence to procurement, financial performance management, security, quality, production or time management, the more than 1,700 people who work for proALPHA have a very clear mission and commitment: to develop a digital solution platform that gives SMBs the competitive edge they need to master the constant process of transformation and change.

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