Bachelor's degree in Computer Science or related field., Experience with ITSM tools, particularly Helix., Strong programming skills in relevant languages., Excellent problem-solving and communication skills..
Key responsibilities:
Develop and maintain ITSM solutions using Helix.
Collaborate with cross-functional teams to gather requirements.
Provide technical support and troubleshooting for ITSM applications.
Participate in project planning and implementation activities.
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