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Service Desk Coordinator

Remote: 
Full Remote
Contract: 
Fixed term
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in IT or related field preferred., Strong communication and interpersonal skills are essential., Experience in customer service or technical support is required., Familiarity with IT service management tools is a plus..

Key responsibilities:

  • Coordinate and manage service desk operations to ensure timely resolution of issues.
  • Act as the first point of contact for users seeking technical assistance.
  • Document and track service requests and incidents in the ticketing system.
  • Collaborate with IT teams to improve service delivery and user satisfaction.

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NHS Scotland XLarge http://www.scot.nhs.uk
10001 Employees
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