Offer summary

Qualifications:

Bachelor's degree in Business, Communications, or a related field., Proven experience in customer success or dispute resolution roles., Strong analytical and problem-solving skills., Excellent communication and interpersonal abilities..

Key responsibilities:

Manage customer disputes and ensure timely resolution.

Collaborate with cross-functional teams to address customer issues.

Provide regular updates and reports on dispute status to stakeholders.

Develop and implement strategies to improve customer satisfaction.

Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.

Required profile